Learning & Development Manager

Learning & Development Manager at Four Seasons Hotels and Resorts

Essential Functions Helps drive service quality assurance program Partners with peers and superiors to determine performance gaps and learning needs Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly Is involved in ensuring the necessary training and learning is conducted in departments on a […]

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Learning & Development Manager at Four Seasons Hotels and Resorts

Essential Functions Helps drive service quality assurance program Partners with peers and superiors to determine performance gaps and learning needs Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly Is involved in ensuring the necessary training and learning is conducted in departments on a

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