Country General Manager  at DHL

Country General Manager at DHL

Job Purpose:

To support of DHL Supply Chain Tanzania commercial growth agenda by building and maintaining profitable business units via managing the P&L, build high quality and trusted business relationships within the customer’s leadership team, building a strong business pipeline, pro-actively manage business renewal agenda, ensure that operational and customer satisfaction is sustained and people management.

Key Accountabilities:

  • Develop local strategy to achieve annual EBIT targets on the business units
  • Manage the P&L of the business units to deliver on the agreed GP target and run the DSC sustainability agenda
  • iaison with all clients; monitor KPIs to ensure quality standards and performance targets are met
  • Collaborate and coordinate internal functions that support the sales process (BD, Solution Design, HR, IT, Legal, Opex, SheQ, Finance, etc.); to develop proactive solutions and answer incoming RFQs & BCAs
  • Ensure quality of delivered services and proactively address customer issues
  • Report on a monthly, quarterly (QBRs) and annual basis on the business unit financial performance
  • Lead sales & account planning meetings to identify customer’s supply chain requirements and business objectives
  • Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network)
  • Prepare and conduct customer satisfaction and value assessment research meetings
  • Collect and share knowledge and best practices (also cross-country)
  • Recruits and develops the members of the country leadership team; performance, mentorship & coaching
  • Lead a culture of engagement
  • Own the financial performance of the country business as per operational, financial and investment plans; overall responsibility for DSC Tanzania budget delivery and P&L
  • Spearhead Business Development and growth agenda of the country
  • Overall country coordination and One Point of Contact: CXM/Certified programmes/Go Green/Decarbonization/Compliance/EOS etc.
  • Cross BU collaboration with other DHL Group BUs

Qualifications:

  • University degree level or equivalent professional qualification
  • Master’s degree is an added advantage
  • Minimum 8 years supply chain and logistics experience, with a minimum 5 years in senior management
  • Business, P&L ownership and commercial acumen
  • Experience in team management & leadership across several functional areas or businesses
  • People management skills – inter and intra communications skills
  • Country experience within logistics

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