Channels Support Executive at KCB Bank

Channels Support Executive at KCB Bank

JOB DESCRIPTION

  • Providing quality service to Customers and managing Customer expectations by fully supporting them without boundaries.
  • Responsible in ensuring no queues of unprocessed customers’ requests that relates to digital financial services.
  • Ensuring that standard rules, procedures and regulations are observed and adhered to on the day to day activates.
  • Responding to customers on different issues concerning Channels banking service on behalf of the Bank.
  • Responsible for processing settlements between bank and Vendors/Aggregator/MNOs etc.
  • Responsible for handling outstanding items related to customer transactions, charges/payments due to
  • Vendors/Aggregators/MNOs and channels income shared between KCB and Vendor.
  • Responsible for managing registration and activation of customer profiles on digital channels.
  • Keep records of digital channels customers and transactions.
  • Handling of digital channels queries from Branches.
  • Any other duties assigned by superior

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JOB INFO
Job Identification
2874
Posting Date
07/16/2024, 09:33 AM
Apply Before
07/23/2024, 09:30 AM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ

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