The role exists to support & service internal stakeholders & external suppliers on Procurement tools & processes, through creating requests on the Procurement platform and redirecting discipline-specific queries to the appropriate members ensuring queries are resolved within agreed SLA.
Minimum Qualifications
Type of Qualification: Degree and CPSP certification as an added advantage
Field of Study: Purchasing and Procurement
Experience Required
Sourcing
Procurement
1-3 years
Experience in client support, resolving queries for both internal and external stakeholders, with sound knowledge of the Procurement function and processes.
1-3 years
Experience in supporting stakeholders on procure-to-pay systems (Coupa). Knowledge of the end to end procurement process, with an understanding of the link between system and process.
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Details
- Examining Information
- Following Procedures
- Interacting with People
- Interpreting Data
- Meeting Timescales
- Producing Output
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Active Listening
- Contact Centre Customer Relationship Management
- Procurement Knowledge
- Procurement Process
- Query Resolution
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